FAQs

A selection of frequently asked questions. For further questions or inquiries please contact as at info@undollic.com or use the contact form.

Shipping policy

Yes, we offer free shipping for all domestic orders above 100CHF.

We offer worldwide shipping.

Please allow up to 5 working days for processing your order. 

Returns and exchanges

If you’re looking to return or exchange your order for whatever reason, we're here to help! You can return or exchange your items within 14 days of receiving your order. 

To initiate a return or exchange, please contact us on info@undollic.com or use the contact form on our site. 

Please note the following exceptions to our return and exchange policy:

Discounted items are final and cannot be returned or exchanged.

Exclusive 1of1 items are final and cannot be returned or exchanged.

Returned items must have tags still on and be returned in original packaging.

Returned items must have no visible signs of wear or use.